Billing Terms & Conditions
Payment Methods
We accept payments through various secure methods, including:
- Credit Cards (Visa, MasterCard, American Express)
- PayPal
- Other specified methods
All payments are processed in Australian Dollars (AUD).
Pricing
All prices listed on our website are in Australian Dollars (AUD) and include applicable taxes. Prices are subject to change without notice.
Billing Information
Customers are responsible for providing accurate and complete billing information during the checkout process. This includes your full name, billing address, email address, and payment details. Inaccurate or incomplete information may result in delays in processing your order.
Order Confirmation
An order confirmation will be sent to the email address provided during the checkout process upon successful payment. This confirmation will include details of your order, including the items purchased, the billing and shipping addresses, and the total amount charged.
Refunds and Returns
Refunds and returns are subject to our Return and Refund Policy. For more information, please refer to our Refund Policy and Return and Cancellation Policy pages on our website.
Late Payments
Late payments may be subject to additional fees or interest charges. If payment is not received on time, Doc Herbals reserves the right to cancel your order or suspend your access to our services.
Cancellations
Cancellation requests must be submitted in writing via email to support@docherbals.com. Orders cannot be canceled once they have been shipped, but you may return the item following our return policy. For more details, please refer to our Return and Cancellation Policy.
Currency Conversion
If you are purchasing from outside Australia, your credit card company or bank may charge you additional fees for currency conversion. Doc Herbals is not responsible for these charges.
Contact
For billing inquiries or assistance, please contact our customer support team:
Email: support@docherbals.co
ABN NUMBER: 50819863080
P.O. Box 222 Leumeah, NSW 2560
Business Hours: Monday to Friday, 9 AM to 5 PM AEST
Changes to Terms
We reserve the right to update these Billing Terms & Conditions as needed. Any changes will be posted on this page, and by continuing to make purchases on our website, you agree to these Billing Terms & Conditions.