Shipping Policies

Delivery Across Australia

At Doc Herbals, we are committed to ensuring that your orders are delivered to you quickly and efficiently. Here’s everything you need to know about our shipping process:

Free Shipping

Enjoy free shipping on orders over $49.95 AUD (Standard postage with tracking).

Standard Shipping

For orders under $49.95 AUD, a small shipping fee of $9.95 AUD will apply (Standard postage with tracking).

Express Shipping

For those who need their orders faster, we offer express shipping at $12.95 AUD on all orders.

Dispatch Location

All orders are shipped from our Sydney warehouse.

Speedy Dispatch

Orders placed before 2 PM AEST are shipped out the same day, ensuring that your products reach you as quickly as possible.

Shipping Policy

We strive to make your shopping experience seamless at Doc Herbals. Here’s how we handle shipping:

Dispatch Time

Our goal is to process and dispatch your order from our fulfillment center within 1 to 2 business days. In some cases, it may take up to 3 business days, but we’ll keep you informed every step of the way.

Delivery Method

We partner with reputable logistic providers to ensure your order arrives safely. Once your order leaves our warehouse, you can expect it to arrive at your doorstep within 3 to 7 working days, depending on your location and the shipping method selected.

Tracking Information

You’ll receive tracking details via email or SMS as soon as your order is on its way. This allows you to monitor your delivery in real-time.

Shipping Responsibility

Once your order is handed over to the postal service, they are responsible for its safe delivery. While we take every precaution to pack your items securely, we cannot be held liable for any mishaps during transit. If any issues arise, we’re here to assist, but ultimately, delivery is out of our hands.

Get in Touch

Have questions or concerns about your shipment? Reach out to our top-notch support team through our Contact Us page. We’re here to help!

Contact Information

For further assistance or inquiries, please contact us:

Email: support@docherbals.co
ABN NUMBER: 50819863080
P.O. Box 222 Leumeah, NSW 2560
Business Hours: Monday to Friday, 9 AM to 5 PM AEST

Thank you for choosing Doc Herbals! Your satisfaction is our priority, and we’re dedicated to ensuring your orders arrive safely and swiftly.