Return and Cancellation Policy
Our 14-Day Returns
At Doc Herbals, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a 14-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return, your item must be:
- In its original condition, unused, and in the same packaging as you received it.
- Accompanied by proof of purchase, such as a receipt or order confirmation.
- Not part of a non-returnable category, such as perishable goods, personalized items, or hazardous materials.
Initiating a Return
To initiate a return, please contact our customer support team at support@docherbals.com within 14 days of receiving your order. Once your return request is approved, we will provide you with a return shipping label and instructions on how to proceed.
Please note that returns must be authorized in advance. Items returned without prior approval will not be accepted.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. Original shipping costs are not refunded unless the item was defective or an error was made in the order.
Damages and Issues
While we take every precaution to ensure the quality of our products, if you receive a defective or damaged item, please contact us immediately for assistance. Include photos of the defect or damage when initiating the return.
Exceptions to Returns
Certain items, such as perishable goods, personalized items, and hazardous materials, are not eligible for return. Please contact us if you have any questions about specific items.
Sale Items and Gift Cards
Please note that sale items and gift cards are final sale and cannot be returned or exchanged.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for the original item and placing a new order for the desired item.
Cancellations
Order Cancellations
If you need to cancel an order, please contact us promptly. You can reach our customer support team at support@docherbals.co. Orders cannot be canceled once they have been shipped, but you may return the item following our return policy.
Business Hours
Our customer support team is available to assist you from 9 AM to 5 PM AEST, Monday to Friday. For any inquiries or assistance, please feel free to reach out to us.
Contact Information
For further assistance or inquiries, please contact us:
Email: support@docherbals.co
ABN NUMBER: 50819863080
P.O. Box 222 Leumeah, NSW 2560
Business Hours: Monday to Friday, 9 AM to 5 PM AEST
Thank you for choosing Doc Herbals. We are committed to providing you with exceptional service and products, and we appreciate your business.